Privacy Policy

About this policy

Physio on Wheels is committed to providing quality services to you. This Policy outlines our ongoing obligations to you in respect of how we manage your personal information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). These principles govern the way in which we collect, use, disclose, store, secure and dispose of your personal information.

A copy of the Australian Privacy Principles is available from the Office of the Australian Information Commissioner at www.oaic.gov.au.

Information we collect

What personal information we collect

Personal information is information or an opinion that identifies an individual. Examples of personal information we collect include names, addresses, email addresses, phone numbers and company names.

This personal information is obtained in many ways, including but not limited to interviews, correspondence, by telephone and facsimile, by email, via our website physioonwheels.au, from media and publications, from other publicly available sources, from cookies and from third parties. We do not guarantee the content or privacy practices of any third-party websites linked from our site.

We collect your personal information for the primary purpose of providing our services to you, providing information to our customers, and for marketing. We may also use your personal information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing or marketing lists at any time by contacting us in writing.

When we collect personal information, we will, where appropriate and possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive information

Sensitive information is defined in the Privacy Act to include information or an opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.

Sensitive information will be used by us only:

• for the primary purpose for which it was obtained;
• for a secondary purpose that is directly related to the primary purpose; or
• with your consent, or where required or authorised by law.

How we use and share your information

Cookies

When you access our website, we may receive information about you via a cookie. A cookie is a small piece of information that our web server may send to your computer when you visit the website. The cookie is stored on your device but does not identify you or give us any information about your computer. A cookie helps us recognise repeat visits and improve your experience on our site. When accessing our website, you will be notified of our use of cookies. Most browsers allow you to choose whether to accept cookies. If you do not wish to have cookies placed on your device, please set your browser preferences to reject all cookies before accessing our website.

Third parties

Where reasonable and practicable to do so, we will collect your personal information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of your information

Your personal information may be disclosed in a number of circumstances, including the following:

• to third parties where you consent to the use or disclosure; and
• where required or authorised by law.

Keeping your information secure

Security of your information

Your personal information is stored in a manner that reasonably protects it from misuse and loss, and from unauthorised access, modification or disclosure.

When your personal information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it. However, most personal information is, or will be, stored in client files that we retain.

Accessing and correcting your information

You may access the personal information we hold about you and request that it be updated or corrected, subject to certain exceptions. If you wish to access your personal information, please contact us in writing.

Physio on Wheels will not charge a fee for your access request but may charge an administrative fee for providing a copy of your personal information. In order to protect your personal information, we may require identification from you before releasing the requested information.

Maintaining the quality of your information

It is important to us that your personal information is up to date. We will take reasonable steps to make sure that your personal information is accurate, complete and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Contact us about privacy

This Policy may change from time to time and any updates will be published on our website.

If you have any queries or complaints about our Privacy Policy, please contact us using the details below.